Guest Policies
Masks
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We are now operating with masks optional! If you would like to request your stylist to be masked for your appointment, please let us know in the notes for your appointment or contact us. Thank you for your continued support!
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Cancellation Policy
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All online appointments require a credit card in order to secure your spot.
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We ask that you please reschedule or cancel at least 24 hours before the beginning of your appointment for haircuts, or 48 hours for chemical services. Cancellations within these time frames will be subject to a cancellation fee. Haircut cancellations within 24 hours will be charged 25% of the service and colour/texture cancellations within 48 hours services will be charged a $100 flat fee. All No-Shows will be charged the full amount of the service. Our availability is limited and our stylist's time is very valuable; this fee is to ensure our stylist's are appropriately compensated.
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We thank you so much for your understanding and look forward to giving you the hair of your dreams!
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Deposit Policy
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When booking for a colour/texture service, we may require a deposit of $100 that will secure your spot and go towards your service. New clients who have not visited the salon will be required to leave a deposit, as well as clients who have not visited within 3 months. All bookings may be subject to a deposit at our discretion (typically due to timing).
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If the appointment is cancelled within 24 hours or missed, the deposit is forfeited. A new consultation must be made and a new deposit must be paid for future appointments.
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Check-in and During Your Appointment
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Please arrive no earlier than 5 minutes before your appointment time.
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Please come alone if you’re able. We have limited seating for guests and we want to ensure that everyone is comfortable.
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When you enter, please feel free to seat yourself if the receptionist is not there to greet you. A member of the staff will be by to check you in!
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If you have any questions, accessibility needs, or special accommodation requests please don’t hesitate to reach out to us!
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We thank you for your encouragement, patience, and support! We can’t wait to see you :)
